Support

Primary Support resources:

This website

• If you are having a problem with our support of a given instrument, check out the Instruments section of our website for instrument-specific help
• If you are having a problem with some aspect of SpecView that is not instrument related, check out our FAQ section, the Tech notes, Video tutorials and Demonstration Configurations for help
• See here for Wiring tips
• See here for System Requirements to run SpecView

FTP Site

• Some release notes, tech notes and downloads are available from our FTP site (but the main Download area is here)

User Discussion / Support Forum

• Check into our online discussion forum where many existing users are around to help you. Also, SpecView staff regularly visit to help.

Email

• Email support@specview.com for direct help from our support department.
• Please have this information handy to help us to understand the problem quickly.

Telephone

• See the Contact Us page for our phone numbers.  To assist us in giving you a speedy response, please have all this information handy before you call, and often it will be easier if you can call from the computer with SpecView installed and running.

Remote Support

• See the Remote Support page for details.